Ordering, Delivery and Returns

I aim to dispatch within 7 working days. Please contact me if you are in a rush for your order as I will do everything I can to help you meet your deadlines.

Free UK delivery.

All UK orders are dispatched with DPD local on a next day tracked and insured service. All International orders are dispatched with DPDlocal or UPS on a 3 – 5 day tracked and insured service.

DPDlocal will be in touch directly to let you know your tracking number and one hour delivery window. If this delivery slot is inconvenient for you, please reply to DPDlocal direct to arrange a more suitable time.

Please Note: International Shipping charges will be estimated at Checkout. Once your order has been placed and we know the size and weight of the products, the cost of shipping may increase. Therefore, please be aware that we may request further shipping funds once your order is ready for dispatch. Please feel free to email us for an exact quote before you place your order.

Please note that dispatch estimates are not guaranteed dispatch times and should not be relied upon as such.

Returns

You are more than welcome to return your order within 28 days of delivery.

We ask that you make sure to measure your space carefully to ensure you order the correct size is ordered to avoid returns.

The cost of return postage is the buyers responsibility, unless otherwise arranged.

Please return all items to –

Belle Lumière
The Studio
Peover Edge
Boots Green
Knutsford
Cheshire
WA16 9NH

As our lampshades are very fragile to ship, we ask you to use a tracked and insured courier as we cannot be responsible for damages on their return journey. They must be packed with care in their original packaging. Once they arrive safe and sound at our studio, we will issue a refund.

Please make sure you put all your details in the box including your name and order number.